Contact

Get in touch with the CloudFix security and compliance team.

Security & Compliance Contacts

Security Team

For security concerns, incidents, or general security questions.

Response time: 24 hours for security issues

Report a Security Issue

Compliance & Documentation

For SOC 2 reports, DPA requests, or audit-related questions.

Response time: 2 business days

Request Documentation

General Support

For product questions, onboarding, or account issues.

Docs: support.cloudfix.com

Contact Support

Send Us a Message

For urgent security issues, select \"Vulnerability Report\" as the subject and we will respond within 24 hours.

Vulnerability Reporting

We take security vulnerabilities seriously and appreciate responsible disclosure. If you believe you've found a security vulnerability in CloudFix:

  1. Submit your findings using the contact form above, selecting \"Vulnerability Report\" as the subject, with full details of the vulnerability.
  2. Do not publicly disclose the vulnerability before we've had a chance to remediate it.
  3. We will acknowledge receipt within 24 hours and provide an initial assessment within 72 hours.
  4. We will keep you updated on remediation progress and notify you when the fix is deployed.
  5. We ask that you allow 90 days for remediation before any public disclosure.